Everything You Need to Know Before Getting Started
Stewardship HQ is a cloud-based church management platform for local churches that centralizes people, families, groups, attendance, and giving in one secure, easy-to-use system. Below is a detailed, pre‑sales FAQ section you can drop into your home page, focused on the initial release with clear pointers to future updates.
What is Stewardship HQ used for?
Stewardship HQ is church management software built specifically for congregations that want one place to manage member profiles, families, groups, attendance, giving, and the reports ministry actually runs on. It helps pastors, clerks, and administrators replace spreadsheets and paper ledgers with a single system they can learn quickly and trust for year-end statements, fund summaries, and attendance trends.
Who is the platform designed for?
The platform is designed for small and mid-sized congregations, especially churches where administration is handled by volunteer or part-time staff rather than a large office team. Screens, workflows, and reports are intentionally simple so a clerk, secretary, or treasurer can use the system on a weeknight without needing technical expertise.
Do we need to install any software or buy servers?
No installation or special hardware is required; Stewardship HQ runs in a web browser on phones, tablets, and computers. Churches access their own secure address, sign in, and use the platform from wherever ministry happens, without maintaining servers or onsite IT.
What core features are included in the initial release?
From day one, every church receives the full feature set: member and visitor profiles, family/household management, groups and ministry rosters, attendance tracking, giving and funds, dashboards, reports, and print tools. There are no add-on modules or starter tiers each congregation is provisioned complete, so essential stewardship tools are available immediately.
How does Stewardship HQ handle member and family records?
Each person gets a complete profile with contact information, membership and baptism dates, ministries, offices, envelope numbers, and optional notes. Families are managed as households on a single page, with shared addresses and easy tools to add or remove members while keeping individual profiles intact
What does the platform offer for giving and funds?
The giving module records every gift by giver, fund, amount, date, and method (such as cash, check, card, ACH, or online), and supports common church funds like Tithes, Offering, Building, Missions, and Benevolence. Churches can add, rename, or deactivate funds while preserving full historical records, and quickly view per-fund reports with donors, monthly totals, and charts.
How are reports and year‑end statements handled?
Stewardship HQ generates print-ready annual giving statements per member, including gifts by fund, detailed line items, yearly totals, and appropriate charitable contribution acknowledgment language with the church’s name automatically filled in. Additional reports include membership breakdowns, new members by year, fund summaries, multi-year giving matrices, attendance trends, and a downloadable member directory.
Does the platform support attendance tracking?
Yes. Churches can record attendance using simple head counts, individual check-ins by name, or both, with pagination and search tools built for small rooms and large congregations. Attendance reports show per-service breakdowns, averages, peaks, trends over time, and the names of those who attended each gathering, all on printable pages carrying the church’s letterhead.
Can multiple users access the platform, and how is access controlled?
Each staff member receives their own sign-in, and Stewardship HQ uses role-based access, so people only see what their responsibilities require. Standard roles separate administrative, finance, and ministry access, and deactivating a user immediately removes their access while preserving historical activity.
How does Stewardship HQ protect our data and privacy?
Every church receives a private database; congregation data is never mixed with or visible to other churches. Connections are encrypted, passwords are stored as secure hashes, temporary passwords must be changed at first sign-in, and repeated failed logins trigger automatic lockout to protect accounts.
Who owns our data, and can we export it?
Your church owns its data. Stewardship HQ allows you to export people records to CSV at any time, and you can request a complete export of people and giving data without extra fees. The platform explicitly states that church data is never sold or used for advertising, aligning with the product’s stewardship-focused values.
Is Stewardship HQ available on mobile devices?
Yes. The platform is mobile-responsive and runs in any modern phone or tablet browser, with navigation optimized for smaller screens. Churches can add Stewardship HQ to a home screen so it opens like an app, making it easy to look up members, record attendance, or save reports as PDFs on the go.
How does onboarding and data migration work?
Churches can import existing spreadsheets using guided CSV templates and a preview that confirms row counts, shows how each record will be handled, and prevents duplicates by matching on envelope number or name. The system can automatically build families from a “family” column, attach gifts to the correct givers, and flag potential issues before anything is saved, so large migrations complete safely in one pass
Can we try Stewardship HQ before committing long term?
The pre‑launch materials describe structured early access and pilot setups where churches receive their own installation, data migration, and a guided walkthrough using their real records prior to broader public release. This approach is designed so congregations make decisions based on hands-on experience rather than abstract descriptions.
What kind of support and training are offered?
Support materials include a user guide that walks churches through sign-in, dashboard, people, families, groups, attendance, giving, reports, imports, printing, staff roles, and mobile use in practical, stepwise fashion. Brochure content emphasizes white-glove data migration, setup sessions, and ongoing help via email or phone so churches do not have to navigate onboarding alone.
Does Stewardship HQ support integrations and online giving today?
The initial release focuses on core records and reporting; integrations and online giving are part of the roadmap rather than the first version. Planned future capabilities include Stripe-powered online giving with Apple Pay and Google Pay, text-to-give, email marketing integrations, and accounting connections, which will be added as subsequent releases.
How will Stewardship HQ evolve over time?
The roadmap highlights a member-facing portal for self-service profile updates and viewing giving history, event registration and self check-in, public forms such as connect cards, and expanded permissions for ministry leaders. Future integrations are aimed at deepening value rather than fragmenting the core product, keeping everything coherent while adding online giving, email tools, and accounting connections.
How is pricing structured without sharing specific numbers?
Stewardship HQ’s pricing philosophy is to charge by plan rather than by individual member, so churches know their monthly cost and are not penalized as membership grows. All essential features are included from day one, avoiding per-user fees, per-feature charges, and data-export fees that often surprise churches using other platforms.
What makes Stewardship HQ different from other church management tools?
The platform is intentionally designed around how local churches actually organize their people, funds, and ministries, with everything in one coherent system instead of scattered across multiple apps and spreadsheets. It emphasizes affordability, complete feature access, per-church data isolation, and tools that volunteers and bivocational pastors can realistically run themselves, which addresses many pain points identified in church-software buying guides.
Is Stewardship HQ suitable for very small or volunteer-led churches?
Yes. Many capabilities like simple head-count attendance, spreadsheet imports, role-based access, and clean printable reports are tailored for congregations that rely on a small set of dedicated volunteers. The interface is designed so a church can start with basic records and grow into more advanced tools over time without having to replace the system or hire technical staff.
Refund overview
Stewardship HQ does not offer refunds on any fees, payments, or subscription charges once a purchase is completed; all sales are final. This includes subscription charges, setup fees, and any add-on services associated with your account. This FAQ is written to explain that policy clearly for churches and ministry organizations.
Do you offer refunds on Stewardship HQ?
No. Stewardship HQ is provided on a strictly no-refund basis, and all payments made to Stewardship HQ are final once processed.
Are there any exceptions to your no-refund policy?
No. We do not offer refunds for any reason, including change of mind, unused time, switching to a different system, staff turnover, or budget changes. If you have a question about a charge, we will review it, but we do not issue refunds.
What if we cancel our subscription before the end of the billing period?
If you cancel, your account will remain active until the end of the current paid term. We do not provide prorated refunds, credits, or reimbursements for any unused time in your billing period.
What if we forget to cancel before our renewal date?
Renewals are processed automatically based on your billing cycle. All renewal charges are final once billed, and we do not offer refunds for late cancellations or for accounts that were not cancelled before renewal.
What if Stewardship HQ is not a good fit for our church or organization?
We encourage you to review our features, plans, and documentation before subscribing, as we do not provide trial refunds, satisfaction guarantees, or partial refunds if you decide to discontinue after signing up. If you determine that Stewardship HQ is not a fit, you may cancel to prevent future renewals.
What if there is a billing error or duplicate charge?
If you believe a charge is invalid—for example, a duplicate transaction or an amount that does not match your agreed plan—please contact us. We will investigate and correct any true billing errors in accordance with your agreement. Corrections for mistakes are handled as billing adjustments, not as discretionary refunds.
Can we receive store credit or future discounts instead of a refund?
No. Stewardship HQ does not convert past payments into credits, vouchers, discounts, or other forms of compensation. We also do not apply prior charges toward future billing periods.
How can we review your refund terms before subscribing?
Our no-refund policy is reflected in our Terms of Use and purchase information. You should review these terms before submitting any order or entering payment details. By completing a purchase or subscription, you acknowledge and agree that all payments are final and non-refundable.
Does this policy affect any rights we may have under applicable law?
This FAQ explains Stewardship HQ’s business policy that payments are not refundable. It does not limit any rights you may have under applicable law that cannot be waived by contract. Any legally required remedy will be handled in accordance with those laws and the Terms of Use.
Who can we contact if we have questions about charges or this policy?
If you have questions about a specific charge or about how this no-refund policy applies to your account, please contact Stewardship HQ / Stop Six Corporation using the support details published on stewardshiphq.io. We will review your inquiry and respond, but our standard policy remains that all payments are final and non-refundable.